HOW LONG DOES FULFILLMENT TAKE?
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
2-4 business days for 2D apparels product and mugs.
4-7 business days for 3D apparels products
6-10 business days for other products.
Fulfillment time doesn’t include shipping.
HOW LONG DOES SHIPPING TAKE?
Your package will be shipped out and Processed by YunExpress and finally delivered to you by USPS. Shipping can take between 5-8 business days after fulfillment.
To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
|Products||Estimated total time it take for me|
to receive my parcel
|2D Clothings and mugs||7-12 business days|
|3D Clothings||6-15 business days|
HOW MUCH THE SHIPPING COST?
First item $4.5 +$1.5 per additional item
Free shipping for all order over $92
WHERE CAN I FIND THE TRACKING INFORMATION FOR MY ORDERS?
All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard.
WHAT IF I ENTERED THE WRONG ADDRESS?
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 2 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package.
WHAT IF THE ORDER IS LOST IN THE MAIL?
For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming the shipping address was correct. It would also be good to double check that you got in touch with your local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered and you provide incorrect address but you thinks you haven’t received it, we won’t take responsibility and reship that order. In that case, any replacements would have to be at your expense.
WHAT IF THE PRODUCT IS DAMAGED IN THE MAIL?
If something arrives damaged, send a photo of the damaged goods to email@example.com then we’ll gladly send a replacement at no cost to you.